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You are our priority!

Why we are your competent partner

Why we are your competent partner

WHY DO YOU NEED SAP SUPPORT

Who is affected?

Which support level suits you?

Which support level suits you?

Which comprehensive service we offer you

Which comprehensive service we offer you

Where is the app in SAP ONE Support Launchpad?

Where do you see SAP support in 2025?

Where do you see SAP support in 2025?

Where do you see SAP support in 2025?

What problems our SAP Support helps

What is the added value of Enterprise Support?

WE TAKE CARE OF YOUR IT REQUESTS

We'll pull you out

Validation of technical design of on-premise, cloud and hybrid environments

Unified SAP support to ease the way to the cloud

Tuning for high performance and scalability

Together for success

Together for success

The VAR Support Model

The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations

Technical application support

Take a closer look at our Success Experience offers

Tailored to your needs

Support / Ticket Form

Support / Ticket Form

Support Services

Standard Support targets in-house solutions

Software Service for SAP (SAP BASIS)

Set a Target Architecture that Fits SAP's Solution Vision

Service and Support Offerings

Service and Support Offerings

Select a Service

Second-Level Support and Third-Level Support

scope of solution

SAP Support - with expertise at your side

SAP Support - with expertise at your side

SAP SUPPORT FROM USER VIEW

SAP Support Backbone Update - What's next?

SAP® Support - as needed

SAP® Support - as needed

SAP support and reliable consulting

SAP Standard Support or Enterprise Support?!

SAP's new, simplified service and support portfolio is specifically designed for the cloud

SAP Notes or Notes

SAP Message Processing

SAP MaxAttention

SAP MaxAttention

SAP LICENSING ADVISORY SERVICES - ADVANCED

SAP Help Portal

SAP HCM and SAP SuccessFactors

SAP Enterprise Support, Cloud Editions*:

SAP Enterprise Support, Cloud Editions*:

SAP ENTERPRISE SUPPORT

SAP CERTIFICATIONS

SAP Business Application Support

SAP Business Application Support

SAP Base Services

SAP Base Services

SAP Application Management

SAP Application Management Services (SAP AMS)

SAP ActiveAttention

SAP ActiveAttention

Salt Solutions relieved at SAP AMS

Relieve your employees

Reduce downtime and provide stability

Reduce downtime and provide stability

Rapid assistance in case of shortages

PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!

PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!

Proven secure connections and data for highly regulated industries

Proven secure connections and data for highly regulated industries

Professional customer service for your SAP applications

Proactive Success Critical Support

Proactive monitoring and notification

Prioritise critical areas and roadmap for next steps

Prioritise critical areas and roadmap for next steps

Prevent problems before they occur

Premium Services

Preconfigured setup and ready-to-use business processes

Personalised success plan to achieve the results that enable growth

PCoE (Partner Centre of Expertise) Certified

PCoE (Partner Centre of Expertise) Certified

PaaS and DevOps

PaaS and DevOps

Outsourced SAP Support frees up IT resources

Optional in addition to Essential, including SAP Preferred Success:

Optional in addition to Essential and Advanced:

Optimise your SAP environment today

Optimise your SAP environment today

No additional costs in Enterprise Support

New SAP support programme paves way to the cloud

Monitoring 24/7

Monitoring 24/7

Minimise modifications and customisation

Management of organisational changes

MANAGED SERVICES

Manage, monitor and optimise your SAP solutions and business processes

Manage and control your SAP environment with ease and accountability

Long experience

Learning Journeys

Learn more about our three-level support process

Landscape strategy and architecture

Landscape strategy and architecture

Knowledge transfer all the way

Knowledge of how to integrate your current landscape with SAP Business Technology Platform

Is that a bug or a feature?

Integrated Launch Activities

Integrated Introduction Activities:

Innovation Services

Increase your performance and productivity

Increase your performance and productivity

Increase end-user satisfaction

Implementation Support

If it burns again...

If it burns again...

Identification of critical gaps and optimisation potential

HPC Software Maintenance for SAP - More than SAP Support

How does SAP support for hybrid platforms work in the digital age and in real time?

HOW CAN YOUR COMPANY BENEFIT FROM US?

Hosting Support Services

Hosting Support Services

Holistic, tailor-made accompaniment across solutions and lifecycle phases

Guaranteed service levels for your operational security

Guaranteed response and problem resolution time

Functional Application Support

Focus on core competencies and innovation

Flexible and individual support models

Flexible and individual support models

First Level Support

First Level Support

First Level Aid

Finding ideas and modelling the digital business

Exciting projects for the IT department

Enterprise Support

Enterprise Architecture and Roadmap Design

End-User Support

End-User Support

Economic strength with trustworthy expertise

Do you want to stay in touch with SAP in the future?

Did we arouse your interest in support on demand?

Development of value added and value assessment

Definition SAP AMS

Definition and benefits SAP Support

Cyber security and compliance

Customised Training Programmes

Create a Security and Compliance Roadmap

Create a Security and Compliance Roadmap

Continuous deployment approach monitored with DevOps

Consistency of technical architecture with SAP security products and solutions

Comprehensive service portfolio with clearly calculable results

Comprehensive portfolio

Comprehensive portfolio

Comprehensive portfolio

COMMERCIAL & NEGOTIATION SUPPORT

Combination of On Premise and Private Cloud as a goal

Combination of On Premise and Private Cloud as a goal

Collaboration with SAP Support Experts

Collaboration with SAP Support Experts

Choose your Success Experience Offer

Building skills with a wide range of services and educational content

Broad portfolio of references

Basis for effective management and operation of your SAP solution and the maximum benefits

As a permanent or reliable backbone

As a permanent or reliable backbone

Architecture design of high-performance and diverse IT landscapes

architectural planning

Advisory services

Access to Customer Success Experts

Accelerate creation of the implementation plan for your transformation project

Accelerate creation of the implementation plan for your transformation project

A lean team for digital innovation and continuous innovation cycles

A coordinating, unified management team for all SAP services

A central point of contact with regular, clear coordination

3rd Level Support

2nd Level Support

1st Level Support

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