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1st Level Support

2nd Level Support

3rd Level Support

A central point of contact with regular, clear coordination

A coordinating, unified management team for all SAP services

A lean team for digital innovation and continuous innovation cycles

Accelerate creation of the implementation plan for your transformation project

Accelerate creation of the implementation plan for your transformation project

Access to Customer Success Experts

Advisory services

architectural planning

Architecture design of high-performance and diverse IT landscapes

As a permanent or reliable backbone

As a permanent or reliable backbone

Basis for effective management and operation of your SAP solution and the maximum benefits

Broad portfolio of references

Building skills with a wide range of services and educational content

Choose your Success Experience Offer

Collaboration with SAP Support Experts

Collaboration with SAP Support Experts

Combination of On Premise and Private Cloud as a goal

Combination of On Premise and Private Cloud as a goal

COMMERCIAL & NEGOTIATION SUPPORT

Comprehensive portfolio

Comprehensive portfolio

Comprehensive portfolio

Comprehensive service portfolio with clearly calculable results

Consistency of technical architecture with SAP security products and solutions

Continuous deployment approach monitored with DevOps

Create a Security and Compliance Roadmap

Create a Security and Compliance Roadmap

Customised Training Programmes

Cyber security and compliance

Definition and benefits SAP Support

Definition SAP AMS

Development of value added and value assessment

Did we arouse your interest in support on demand?

Do you want to stay in touch with SAP in the future?

Economic strength with trustworthy expertise

End-User Support

End-User Support

Enterprise Architecture and Roadmap Design

Enterprise Support

Exciting projects for the IT department

Finding ideas and modelling the digital business

First Level Aid

First Level Support

First Level Support

Flexible and individual support models

Flexible and individual support models

Focus on core competencies and innovation

Functional Application Support

Guaranteed response and problem resolution time

Guaranteed service levels for your operational security

Holistic, tailor-made accompaniment across solutions and lifecycle phases

Hosting Support Services

Hosting Support Services

HOW CAN YOUR COMPANY BENEFIT FROM US?

How does SAP support for hybrid platforms work in the digital age and in real time?

HPC Software Maintenance for SAP - More than SAP Support

Identification of critical gaps and optimisation potential

If it burns again...

If it burns again...

Implementation Support

Increase end-user satisfaction

Increase your performance and productivity

Increase your performance and productivity

Innovation Services

Integrated Introduction Activities:

Integrated Launch Activities

Is that a bug or a feature?

Knowledge of how to integrate your current landscape with SAP Business Technology Platform

Knowledge transfer all the way

Landscape strategy and architecture

Landscape strategy and architecture

Learn more about our three-level support process

Learning Journeys

Long experience

Manage and control your SAP environment with ease and accountability

Manage, monitor and optimise your SAP solutions and business processes

MANAGED SERVICES

Management of organisational changes

Minimise modifications and customisation

Monitoring 24/7

Monitoring 24/7

New SAP support programme paves way to the cloud

No additional costs in Enterprise Support

Optimise your SAP environment today

Optimise your SAP environment today

Optional in addition to Essential and Advanced:

Optional in addition to Essential, including SAP Preferred Success:

Outsourced SAP Support frees up IT resources

PaaS and DevOps

PaaS and DevOps

PCoE (Partner Centre of Expertise) Certified

PCoE (Partner Centre of Expertise) Certified

Personalised success plan to achieve the results that enable growth

Preconfigured setup and ready-to-use business processes

Premium Services

Prevent problems before they occur

Prioritise critical areas and roadmap for next steps

Prioritise critical areas and roadmap for next steps

Proactive monitoring and notification

Proactive Success Critical Support

Professional customer service for your SAP applications

Proven secure connections and data for highly regulated industries

Proven secure connections and data for highly regulated industries

PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!

PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!

Rapid assistance in case of shortages

Reduce downtime and provide stability

Reduce downtime and provide stability

Relieve your employees

Salt Solutions relieved at SAP AMS

SAP ActiveAttention

SAP ActiveAttention

SAP Application Management Services (SAP AMS)

SAP Application Management

SAP Base Services

SAP Base Services

SAP Business Application Support

SAP Business Application Support

SAP CERTIFICATIONS

SAP ENTERPRISE SUPPORT

SAP Enterprise Support, Cloud Editions*:

SAP Enterprise Support, Cloud Editions*:

SAP HCM and SAP SuccessFactors

SAP Help Portal

SAP LICENSING ADVISORY SERVICES - ADVANCED

SAP MaxAttention

SAP MaxAttention

SAP Message Processing

SAP Notes or Notes

SAP's new, simplified service and support portfolio is specifically designed for the cloud

SAP Standard Support or Enterprise Support?!

SAP support and reliable consulting

SAP® Support - as needed

SAP® Support - as needed

SAP Support Backbone Update - What's next?

SAP SUPPORT FROM USER VIEW

SAP Support - with expertise at your side

SAP Support - with expertise at your side

scope of solution

Second-Level Support and Third-Level Support

Select a Service

Service and Support Offerings

Service and Support Offerings

Set a Target Architecture that Fits SAP's Solution Vision

Software Service for SAP (SAP BASIS)

Standard Support targets in-house solutions

Support Services

Support / Ticket Form

Support / Ticket Form

Tailored to your needs

Take a closer look at our Success Experience offers

Technical application support

The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations

The VAR Support Model

Together for success

Together for success

Tuning for high performance and scalability

Unified SAP support to ease the way to the cloud

Validation of technical design of on-premise, cloud and hybrid environments

We'll pull you out

WE TAKE CARE OF YOUR IT REQUESTS

What is the added value of Enterprise Support?

What problems our SAP Support helps

Where do you see SAP support in 2025?

Where do you see SAP support in 2025?

Where do you see SAP support in 2025?

Where is the app in SAP ONE Support Launchpad?

Which comprehensive service we offer you

Which comprehensive service we offer you

Which support level suits you?

Which support level suits you?

Who is affected?

WHY DO YOU NEED SAP SUPPORT

Why we are your competent partner

Why we are your competent partner

You are our priority!

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